Quality Management System

Our QMS includes processes for our approach to providing services, communicating with clients, reviewing work, supervision and control, record keeping, and recognition and actions in relation to amending or correcting previous work including false or misleading statements to the Australian Taxation Office (ATO) or any other Government agency.

In the event of an issue relating to the performance of any team member in relation to the codes of conduct, we have systems to report concerns, protect team members, manage and address underperformance, and maintain records of potential or actual breaches of the codes.

Our complete QMS is available for clients to view. Please email us for a copy.

 

Kosmic Balance Policy Statement

  • We uphold and adhere to high standards of professionalism.
  • We uphold and adhere to the requirements of the Institute of Certified Bookkeepers (ICB) professional Code of Conduct.
  • We uphold and adhere to the requirements of the TASA 2009 Code of Conduct for Registered BAS Agents as per the Tax Practitioners Board (TPB) guidelines.
  • We uphold and promote the ethical standards of the accounting and tax profession.
  • We comply with our personal and business tax and compliance obligations.

Professional Standards

  • We have a Quality Management System (QMS).
  • We undertake at least 30 hours per year of Continuing professional Education.
  • We undertake training to ensure we understand and apply the current business and compliance obligations for our clients.
  • We undertake training to ensure we understand and apply both the ICB and TPB codes.
  • We actively endorse and promote the codes of conduct.
  • We support a culture of transparency, accountability, honesty and ethical conduct that complies with the codes and tax laws.

Kosmic Balance Team

Team members and bookkeepers working under supervision:

  • are supervised and their work reviewed as necessary to ensure high standards and quality of services provided
  • are trained and provided with resources to enable them to remain up to date with necessary skills and current knowledge
  • are not disqualified by the TPB
  • have had a police check conducted as part of validating that ther person is a fit and proper person according to the requirements of the TPB
  • are remunerated in accordance with their skill, experience and professionalism within the context of current industry guidelines.

Code of Conduct

We specifically note that in accordance with the requirements of the Code we uphold the principles of Honesty and Integrity, Independence, Confidentiality and Competence.  We take reasonable care in ascertaining a client’s state of affairs and in ensuring that taxation laws are applied correctly to your circumstances in relation to the statements we are making on your behalf or the advice, that we are providing to you.  We will advise you of your rights and obligations under relevant taxation laws.

We will advise you of any matter that could significantly influence your decision in relation to our engagement for provision of services.

 

Tax Agents Services Act 2009 – Disclosure Statement

We are a registered BAS Agent and are required in order to provide BAS Services (including advice, interpretation, interactions with the ATO, and lodgement of forms in respect to GST, BAS, Payroll and Superannuation Guarantee). Any practitioner providing these services must be a registered BAS Agent or Tax Agent.

We are subject to the Code of Conduct prescribed in the Tax Agent Services Act 2009 and additional determinations. The Tax Practitioners Board (the board) are the regulator of Registered Agents. We are also required to adhere to the requirements of the ATO in our interactions with their Online Services and use of other relevant software.

We advise as follows:

We advise that to the best of our knowledge and based on all information known to us, we:

  • have not had our registration suspended or terminated by the Board
  • are not and have not been an undischarged bankrupt or been put into external administration
  • have not been convicted of a serious taxation offence or an offence involving fraud or dishonesty
  • have not been sentenced to a term of imprisonment in Australia for 6 months or more
  • have not been otherwise penalised, subject to an injunction, or been subject to an order requiring disclosure
  • are not subject to any conditions upon our registration
  • do not engage with other TASA disqualified persons

We are not aware of any matter that we have not otherwise discussed or presented to you that would significantly influence your decision to engage or continue to engage our services. If there is anything you would like to discuss, please contact us.

Register of Tax Agents and BAS Agents

The Board maintains a public register of Tax Agents and BAS Agents.

The register contains registration details of registered, suspended and deregistered Tax and BAS Agents.

The register is available at https://www.tpb.gov.au/public-register.

Guidance on how to use the register is available at https://www.tpb.gov.au/help-using-tpb-register

Complaints

We note that we hope that any concerns you may have with our service are able to be discussed with us first to ensure we are able to respond to any misunderstanding or any performance issues.

Complaints about the services you receive can be made directly to the Board.

The Board’s complaints process is explained, and the online form is available at https://www.tpb.gov.au/complaints.

This information is required to be provided by TASA 2009 Sn 45(2) and is required when an entity is considering engaging or re-engaging a registered Tax Agent or BAS Agent or upon request.

This information is true and correct at the time of making this statement. Any change to this information must be updated within 30 days of us becoming aware of any change matter.

Statements Made to the ATO

In our role of providing services to you, the law states:

We must not make a statement, prepare a statement, or permit an entity to make or prepare a statement to the commissioner that:

  1. Is false, incorrect or misleading in a material particular.
  2. Omits anything that causes the statement to be misleading.

If, after making a statement, based on subsequent information, it is apparent that the statement is false or misleading in a material particular, then we should discuss any further information that indicates the statement is not, in fact, incorrect.

If we have reasonable grounds to believe that the false or misleading nature of the statement resulted from:

  1. failure to rake reasonable care in connection with the preparation or making of the statement; or
  2. recklessness as to the operation of a taxation law; or
  3. intentional disregard of a taxation law,

then we must advise you:

  1. that the statement should be corrected
  2. the possible consequences of not taking action to correct the statement
  3. our responsibility to take further steps if required.

If the statement is not corrected, we may have to withdraw from providing any future services.

We also note that in the event that the statement is not corrected and the false or misleading statement has caused or will cause “substantial harm” to the interests of others, the law requires us to notify the ATO that a statement that has been made should be corrected.

This information is required to be provided by TASA 2009 Sn 45(2) and is required when an entity is considering engaging or re-engaging a registered Tax Agent or BAS Agent or upon request.

This information is true and correct at the time of making this statement. Any change to this information must be updated within 30 days of us becoming aware of any change matter.

 

Complaints and Enquiries

If you have any queries or complaints about our Quality Management System, Policy Statement or Disclosure Statement, please contact us at:

PO Box 5026, Wonga Park, VIC 3115

hello@kosmicbalance.au

+61 0402 082 917

Updated June 2025